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Article 1 – Definitions

In these conditions apply:

1. Supplementary Agreement means an agreement whereby the consumer products, digital content and / or services acquired in connection with a distance contract and these goods, digital content and / or services are provided by the trader or by a third party on the basis of an agreement between the third party and the trader.
2. Grace period: The period within which the consumer can exercise his right of withdrawal;
3. Consumer: the natural person who is acting for purposes relating to his trade, business, craft or profession;
4. Day: calendar day;
5. Digital content means data which are produced and supplied in digital form;
6. Duration agreement: an agreement that extends to the regular delivery of goods, services and / or digital content for a certain period;
7. Durable medium: any device – including also e-mail – that the consumer or business that enables information to him personally, store in a way that future consultation or use for a period appropriate to the purpose for which it was intended, and which allows the unchanged reproduction of the information stored;
8. Right of withdrawal: the ability of the consumer to see within the waiting period of the contract;
9. Entrepreneur: the natural or legal products, (access) digital content and / or remote services to the consumer;
10. Distance contract: an agreement to be concluded within the framework of an organized system for distance selling of goods, digital content and / or services, up to and including the conclusion of the contract made solely or partly use between the trader and the consumer is one or more means of distance communication;
11. Model withdrawal form: the European model withdrawal form set out in Appendix I of these conditions. Annex I need not be made available to the consumers in respect of the order has no right of withdrawal;
12. Technology for distance communication: means that can be used to conclude a contract, without the consumer and entrepreneur have to be together in the same room.

Article 2 – Identity of the entrepreneur

Double Dutch clothing & tattooing Amsterdam

Sint Antoniesbreestraat 73 1011 HB

Amsterdam

Phone: 020-6388131

Email: info@doubledutchamsterdam.com

Commercial Register: 63794306VAT

identification number: NL131866291B02

Article 3 – Applicability

1. These general conditions apply to every offer of the entrepreneur and any agreement reached at a distance between businesses and consumers.
2. Before the contract is concluded, the text of these general conditions made available to the consumer. If this is not reasonably possible, the trader will before the contract is concluded, indicate how to see the general conditions for the entrepreneur and that they be sent free of charge as soon as possible, at the request of the consumer.
3.  If the contract is concluded electronically away, notwithstanding the preceding paragraph and before the contract is concluded, the text of these general conditions are made electronically available to the consumer in such a way that the consumer in a simple way can be stored on a durable medium. If this is not reasonably possible, before the contract is concluded, indicated where the general conditions can be inspected electronically and that at the request of the consumer electronically or otherwise will be sent free of charge.
4. In the event that besides these general conditions also specific product or service conditions apply, the second and third paragraph shall apply and the consumer in case of conflicting terms always rely on the applicable provision that is most favorable to him.

Article 4 – The offer

1. If an offer has a limited duration or subject to conditions, this will be explicitly stated in the offer.
2. The offer contains a complete and accurate description of the offered products, digital content and / or services. The description is sufficiently detailed to allow a proper assessment of the offer by the consumer. If the contractor uses these images are a truthful representation of the products, services and / or digital content. Obvious mistakes or errors in the offer binding on the entrepreneur.
3. Each offer contains such information that is clear to the consumer what rights and obligations are involved in accepting the offer.

Article 5 – The contract

1. The agreement is subject to the provisions of paragraph 4, concluded at the time of the consumer accepts the offer and meet the corresponding conditions.
2. If the consumer has accepted the offer electronically, the trader will immediately acknowledge electronic receipt of acceptance of the offer. Until receipt of this acceptance has not been confirmed by the operator, the consumer may rescind the contract.
3. If the agreement is created electronically, the trader will take appropriate technical and organizational measures to protect the electronic transfer of data and he will ensure a secure web environment. If the consumer can pay electronically, the trader will take appropriate safety precautions.

The entrepreneur can within the law – inform the consumer’s ability to meet its payment obligations, and of all those facts and factors that are important to a sound conclusion of the distance contract. If the operator under this investigation was justified not to enter into the agreement, he is entitled to refuse an order or request or to attach special conditions to the implementation.- Prices including all taxes of the product, service or digital content; where applicable, the delivery costs.

Article 6 – Right of withdrawal

For products:

1. The consumer may conclude an agreement regarding the purchase of a product during a cooling-off period of 14 days without giving dissolve reasons. The entrepeneur may ask the consumer about the reason for withdrawal, but does not commit to stating his reason (s).

Article 7 – Obligations of the consumer during the reflection

1. During this period the consumer will treat the product and packaging. He will only extract the product or use to the extent that is necessary in order to determine the nature, characteristics and functioning of the product. The premise here is that the consumer should only handle and inspect the product as he would be allowed to do in a shop.
2. The consumer shall only be liable for diminished value of the product which is the result of a way of dealing with the product beyond permitted in paragraph 1.
3. The consumer is not liable for diminished value of the product as the entrepreneur him not to or at the conclusion of the agreement has provided all information required by law about the right of withdrawal.

Article 8 – Exercise of the right of withdrawal by the consumer and costs

1. If the consumer exercises his right of withdrawal, he shall do so within the cooling-off period, by sending an e-mail to info@doubledutchamsterdam.com.
2. As soon as possible but within 14 days from the day following the notification referred to in paragraph 1, the consumer shall return the product (in store or via post).
3. The consumer shall send back the product with all accessories, if reasonably possible in original condition and packaging, and in accordance with the reasonable and clear instructions provided by the entrepreneur.
4. The risk and the burden of proof for the correct and timely exercise of the right of withdrawal on the consumer.
5. The consumer must bear the direct cost of returning the product.

Article 9 – Refunds

1. After receiving the returned product in a mannerly state, the full amount of the returned item will be refunded on the creditcard/bank account or paypal account of the consumer.
2. Any shipping costs will only be refunded if the customer returns all items from the order. If multiple items were ordered but only partially returned, the shipping costs will not be refunded.